THurman P Yzv

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Verified Reviewer

Billings

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I have received two recent bills showing payment due. I spoke to someone in your office on May 15. And made a payment of $58, which I was told would cover me until July 18. Please, correct this issue or I will be forced to cancel your service. Thurman Pierce\1105 Palomino Ct Chesapeake VA 23322 757-277-****
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Preferred solution: satisfaction

mike m Ysu

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Verified Reviewer

I'm pissed

i received a post card on/around April 14 stating my new subscription cost. I called and said I wanted to cancel paper. Person said we could go back to old price($70) not new price of $90. Two days later $90 was taken from my account- April 17th. I immediately called and canceled subscription and ask for refund. I have not received a paper since then nor have I received my refund. I have called customer service each week since then. Ive been promised a refund each time- NOTHING. Ive been spoken to rudely, hung up on and been made promises that havent been kept. Absolute joke of a company.
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Loss:
$91
Pros:
  • Local news and puzzle
  • I enjoy the sports section
Cons:
  • Worst customer service ever
  • Lied right to my face about refund
  • Rude service

Preferred solution: Full refund

User's recommendation: Get your news elsewhere. Customer service department doesnt even know what city the paper is located in. Representatives will lie directly to your face.

Anonymous
map-marker Hampton, Virginia

I'm pissed

Terrible customer service. No help getting my problem solved. Can not talk to anyone that can help me
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User's recommendation: Never subscribe

Betty W Ype

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Verified Reviewer

Wet paper

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Everytime it rains my paper is thrown at edge of driveway where water drains. Paper is totally soaked. I called at 9 am to requeat another paper. I have not received it. I am irate that this happens over and over. I have to call every time it rains.
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Cons:
  • Too expensive

Preferred solution: All of the above

User's recommendation: Save your money!

Charlene Y Axv

Checking on phone call received

My Mother received a call from 731-**** trying to verify it came from the Virginian Pilot. The person gave her a name and ID number.
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Preferred solution: I just want verification

JOANN R Wlb

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Verified Reviewer

NEWSPAPER DELIVERY

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I DID NOT GET MY PAPER TODAY... RAIN IS NOOOO EXCUSE NOT TO DELIVER... MUCH AS I PAY I SHOULD GET IT DELIVERED ON MY FRONT PORCH BUT IT LAYS IN THE DRIVEWAY. I NEED MY PAPER DELIVERED TODAY.
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Preferred solution: Deliver product or service ordered

Glenda J Bmv

No Sunday paper delivery

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Paper wasnt delivered on December 3rd Called customer service and I was told a paper would be delivered later this morning. Well it 7 pm and I still have no paper. This is 4 missed papers in last months and Im a we/su customer Recommend a NEW delivery person Previous carrier was never this unreliable. I
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Pros:
  • Enjoy reading the paper
Cons:
  • Poor delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Verify your area has excellent delivery service

Anonymous
map-marker Virginia Beach, Virginia

Late Delivery

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I recently reactivated my subscription to the Pilot, My service has been disappointing, to say the least. In the past week, my paper has not been received before 9:00 AM on three occasions. After calling to report one missing paper a couple of weeks, I was asked if I would like to receive it the next day. I said yes. I never got the issue. E What is the reasonable time I should receive the paper?
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User's recommendation: Don't expect delivery before 9:00 AM.

Anonymous
map-marker Portsmouth, Virginia

Need to speak with a manager I located in VA

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Delivery of my paper, Ive made 2 payments in the month of Nov. Im not getting my paper. Ive been a loyal customer since the 80s. I deserve better. Why cant I talk to a live manager stationed in Norfolk. Your regular customer service cant resolve my issue. I deserve better. Youre worse than dealing with Congress. Youre not concerned with your customers. Everybody has a gimmick, youre charging a $1 to speak with a live person. Did Musk take over the Pilot?
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User's recommendation: When asked to speak with a Norfolk manager please oblige.

Merle M Mji

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Verified Reviewer

No paper delivery sence i started service.3 weeks

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Called several times around a dozen same answer we will look into it. Suppose to be elevated no response back. Very poor service. They really don't care about their customers.
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Loss:
$20

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy if you want a real paper.

Anonymous
map-marker Virginia Beach, Virginia

Frequent missing newspapers

Was no help at all. Much like this website. I regularly have missing newspapers. I call and complain yet the delivery problem still persist. The management of the Virginian Pilot is useless. If there were another newspaper option I would drop the Piolt like a bad habit. No doubt I will cancel in the near future as I have done several times.
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User's recommendation: Get used to not having print media

Merle M Mji

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Verified Reviewer

Dilivery

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Never got paper even though I paid for it. Terrible customer service!! Called them a dozen times, no resulation.
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Loss:
$12

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy

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